Privacy Policy

Last updated: September 30, 2026

Talio Electric Bikes (“Talio”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Talio Electric Bikes is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details: Including your name, billing address, shipping address, phone number, and email address.

• Financial information: Including credit card, debit card, or other payment card information, financial account numbers, transaction details, and payment confirmations.

• Account information: Including your username, password, security questions, preferences, and saved settings.

• Transaction information: Including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.

• Communications with us: Including information you include when reaching out to customer support or submitting inquiries.

• Device information: Including information about your device, web browser, network connection, IP address, and other unique online identifiers.

• Usage information: Including details regarding how and when you interact with or navigate the Services.

Personal Information Sources

We collect personal information from the following sources:

• Directly from you: When you create an account, make a booking/purchase, communicate with us, or otherwise provide your details.

• Automatically through the Services: From your device when you visit our website or interact with our services, including through cookies and similar tracking technologies.

• From service providers: When third parties (such as payment processors, IT vendors, or delivery couriers) process data on our behalf.

• From partners or third parties: Where permitted by applicable privacy laws.

How We Use Your Personal Information

Depending on how you interact with us, we use your personal information to:

• Provide, Tailor, and Improve Services: Process payments, fulfill orders, schedule delivery or home trials, manage your account, facilitate returns, and optimize your shopping experience.

• Marketing and Advertising: Send promotional updates, newsletters, or special offers via email or online advertising (you may opt out at any time).

• Security and Fraud Prevention: Authenticate accounts, verify security deposits, prevent fraudulent transactions, and ensure platform safety.

• Customer Support: Answer inquiries, process service requests, and maintain business communications.

• Legal Compliance: Comply with applicable legal obligations, tax regulations, and valid law enforcement requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes, including:

• Shopify and Service Providers: IT managers, payment gateways, delivery couriers, cloud storage providers, and analytics services working on our behalf.

• Business and Marketing Partners: To support personalized promotional efforts in accordance with their respective privacy policies.

• Legal and Corporate Obligations: In connection with business reorganisations, legal compliance, enforcing terms of service, or defending legal claims.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information regarding your access to and use of the Services in order to facilitate and improve our store operations. Information submitted to the Services is transmitted to and stored by Shopify in accordance with their consumer privacy standards. To learn more about how Shopify processes data, you can review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party platforms (including social media networks and mapping services). We do not operate or control these third-party sites and are not responsible for their privacy practices. We encourage you to review their individual privacy notices.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has submitted personal details to us, please contact us at hello@talio.co.uk to request immediate deletion.

Security and Retention of Your Information

We implement technical and organizational measures to protect your personal details. However, no electronic transmission over the Internet can be guaranteed as 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, manage your account, provide requested services, resolve disputes, and satisfy legal or statutory accounting obligations.

Your Rights and Choices

If you reside in the UK or European Economic Area (EEA), you possess specific legal rights regarding your personal information under the UK GDPR / Data Protection Act 2018:

• Right to Access / Know: Request a copy of the personal information we hold about you.

• Right to Correction: Request that inaccurate or incomplete information be updated.

• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to statutory record-keeping exceptions.

• Right to Restrict or Object: Ask us to stop or restrict certain data processing activities, including direct marketing.

• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.

• Withdrawal of Consent: Withdraw consent at any time where processing relies on your prior consent.

To exercise any of these rights or opt out of promotional emails (via the unsubscribe link in any marketing message), please contact us at hello@talio.co.uk.

Complaints & Regulatory Contact

If you have concerns about how we collect or process your personal data, please contact us directly so we can resolve the issue.

If you reside in the UK and remain dissatisfied with our response, you have the right to lodge a formal complaint with the UK data protection authority:

Information Commissioner’s Office (ICO): www.ico.org.uk

(For EEA residents, you may contact your local supervisory authority).

International Data Transfers

When transferring personal data outside the UK or EEA, we ensure appropriate safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are in place to preserve your legal protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal requirements or business practices. Updates will be posted on this page with a revised "Last updated" date.

Contact Information

For questions regarding our privacy practices, exercising your data rights, or submitting a query, please contact our data controller team:

Company Name: Talio Limited
Registered Address: 9 Buslingthorpe Green, Leeds, LS7 2HG, United Kingdom
Email: hello@talio.co.uk
Telephone: +44 (0) 113 262 3352
Mobile / WhatsApp: +44 (0) 7739 774 157 / +44 (0) 7798 933 033