Terms & Conditions

General

Talio Limited (“Talio” or “us”) is a site operated by Talio Limited (UK) (“Talio” or “us”). Talio sells and supplies bicycles and bicycle equipment and electric bikes in the course of our trade and business. Talio can be contacted in writing at the address: 9 Buslingthorpe Green, Leeds LS7 2HG, UK, by telephone on +44 (0) 113 262 3352 or by e-mail: hello@talio.co.uk.

For customer support, Talio can also be contacted by telephone or WhatsApp on +44 (0) 7739 774 157 or +44 (0) 7798 933 033.

The buyer (“you”) shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where a person deals entirely as a consumer, their legal rights shall remain unaffected. Any reference to you within these terms and conditions shall be as a consumer buyer unless specified as being a reference to a trade buyer.

The “Goods” or “Products” shall mean the items detailed in the appropriate section of the Talio website and it shall be a core term of the contract between us that any and all ancillary items are additional to such contract unless specifically detailed within the sales invoice/order form.

The “Price” shall mean the amount payable to Talio for the Goods plus VAT (at the rate applicable from time to time), and the amount paid to the delivery service provider for the supply of delivery services unless otherwise stated. You should note that prices quoted may vary during the currency of brochures (upwards or downwards) and current prices are quoted at the time of order. In respect of orders placed via the Internet, these shall not be accepted by us until confirmed in writing by us to you.

These terms and conditions shall apply to all of our quotations, orders (including telephone orders) and contracts for the sale or supply of Goods by Talio. In respect of any sales of Goods to trade buyers, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order, are hereby excluded and shall not be binding upon us. In respect of consumer buyers, additional conditions shall only be binding upon us if confirmed in writing by us to you.

We reserve the right to amend technical or clerical errors in any order without notice. In addition, you shall ensure that all details contained within the order are correct and we shall not accept any liability for any error or inaccuracy in any order.

Talio offers a variety of electric bikes and related bicycle products made available through Talio. This Website is provided to assist customers in gathering electric bike and bicycle product information, posting opinions, and searching for and purchasing Products.

The terms “we”, “us”, “our” and “Talio” refer to Talio Limited. The term “you” refers to the customer visiting the Website.

This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all of the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms.

Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes.

If you do not accept all of these terms and conditions, please do not use this Website or purchase a Product.

We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon posting. We will notify our customers of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.

Products and Reservations

By purchasing a Product through the Website, you acknowledge that you accept the practices described in this Agreement.

In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, purchase the Product, and that all information you supply is true and accurate.

You further agree that you will use the purchasing functionality of this Website to make only legitimate purchases for you or others for whom you are legally authorized to act.

Any false or fraudulent order is prohibited, and any user who attempts such an order may have his or her Talio account terminated.

Talio sells electric bicycles, accessories and related cycling products through the Website. You agree that Talio is not responsible for the accuracy or completeness of information provided by third-party manufacturers or suppliers where such information is displayed on its Website.

If you purchase a Product through the Website, you agree to review and be bound by any applicable product terms, warranties and other rules or policies related to the Product.

Your interactions with third-party suppliers are at your own risk. Talio will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of third-party suppliers except where liability cannot legally be excluded.

This Website may link you to supplier sites or other websites that Talio does not operate or control.

Modifying Or Amending Your Order

All requests for modifications and amendments to your order must be directed to the Talio Customer Care Team:

hello@talio.co.uk
+44 (0) 113 262 3352

who will process the request.

All requests for amendments are subject to product availability and whether the order has already been processed or dispatched. Talio cannot guarantee the success of any amendment request.

If you request an amendment after your order has been processed or dispatched, you may need to follow the applicable delivery or damaged-product procedure.

If you make a purchase using a Talio promotion code, or if you accept a discount or special-offer price during the Talio checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your order once your purchase is complete.

It will be Talio to decide, at its sole discretion, whether to honour its discount or special-offer pricing after a post-purchase change or amendment to your purchased product. However, Talio reserves the right to invalidate your discount or special-offer pricing after you have made any changes to your confirmed purchased product.

Occasionally our suppliers and/or service providers make changes to product specifications, availability, prices, inclusions, coverage, age requirements, and other Product features or requirements.

As a result, Talio reserves the right to cancel, change or substitute any Product that you have purchased from this Website, at any time, where reasonably necessary.

In such cases, if you are dissatisfied with the alternatives offered, you may be entitled to a refund of the original purchase price where required by applicable law.

Notwithstanding the above, when we are informed in advance by our suppliers of a significant change to a product, we make every reasonable effort to notify the consumer, as appropriate, in order to amend or re-issue the order where feasible.

Pricing

E-bikes and Accessories

Prices listed on the Website are as displayed at the time of purchase, unless otherwise specified.

Price quotations are subject to change without notice until an order has been confirmed.

Prices include VAT where applicable.

Delivery charges may apply and will be displayed during the checkout process where applicable.

Payments and Cancellations

When you purchase a Product through the Website, Talio collects your payment information and processes your payment.

Talio accepts the payment methods made available through the Website checkout.

There is no charge or service fee for processing credit or debit card payments unless otherwise stated.

Full payment by credit or debit card or another accepted payment method may be required to complete an order.

Talio reserves the right to cancel an order where payment cannot be successfully authorised or where there are reasonable grounds to suspect fraudulent activity.

If you wish to cancel an order, please contact Talio Customer Care:

Telephone: +44 113 262 3352
Email: hello@talio.co.uk

If your order has not yet been processed or dispatched, Talio will make reasonable efforts to cancel the order.

If your order has already been processed or dispatched, you may need to follow the applicable delivery and damaged-product procedure.

Nothing in these terms affects your statutory consumer rights.

Return and Refund

Talio does not accept returns or provide refunds for products that have been received in satisfactory condition.

All sales are final unless the product you receive is damaged upon delivery.

If you receive a product that is damaged upon delivery, you must contact Talio as soon as possible and provide details of the damage.

The return address is:

Talio Electric Bikes
9 Buslingthorpe Green
Leeds LS7 2HG
United Kingdom

To allow Talio to assess a damaged-product claim, you may be required to provide photographs or videos of the product and its packaging together with your order number and other relevant information.

The product may need to be returned to Talio for inspection where requested.

Where a product is confirmed to have been damaged upon delivery, Talio may, depending on the circumstances, arrange a repair, replacement or refund.

Products damaged after delivery through misuse, negligence, improper handling, modification or normal wear and tear will not normally qualify as products damaged upon delivery.

Nothing in these terms affects any statutory rights that cannot legally be excluded or limited.

Damaged Products

If your e-bike, accessory or other Product arrives damaged, please contact Talio Customer Care as soon as possible.

Please provide:

Your order number
Your name and contact details
A description of the damage
Clear photographs or videos showing the damage
Photographs of the packaging where relevant

Talio will review the claim and determine the appropriate resolution.

Depending on the circumstances and applicable law, Talio may offer a repair, replacement or refund for a Product confirmed to have been damaged upon delivery.

Refunds (if applicable)

Once your damaged Product has been received and inspected, we will send you an email to notify you that we have received it.

We will also notify you of the approval or rejection of your refund or other resolution based on our inspection.

If you are approved for a refund, then your refund will be processed and a credit will automatically be applied to your original method of payment.

Refund processing times may vary depending on the payment provider or financial institution.

We will refund the applicable purchase price of the damaged Product where a refund has been approved.

Shipping costs and any other additional costs may be handled in accordance with applicable law and the circumstances of the damaged-product claim.

No refund will be provided for products that have been received in satisfactory condition unless required by applicable law.

Products Not Eligible for Return or Refund

Several types of goods or transactions are not eligible for return or refund unless the Product was damaged upon delivery or applicable law provides otherwise.

These include:

Products purchased in error
Change-of-mind purchases
Products that have been used
Products that have been modified or altered
Products damaged after delivery
Products damaged through misuse, negligence or improper handling
Business-to-business sales
Gift Vouchers

Nothing in these terms affects any statutory consumer rights that cannot legally be excluded or restricted.

Contact Us

To discuss any problem with your order, please contact us: